SKASUK

Please note that this product can only be administered if you have a valid Vienna Test System administration software license for VTS online or a local VTS version 8.0.00 or higher.

Field of Application+

Detailed Description+

Assesses suitability and inclination for customer-focused activities.
Customer and service orientation describes a person’s tendency to make contact in a work-related context with people such as customers and clients and to handle these contacts successfully. This ability is subdivided here into competence factors and motivation factors; each of these areas is represented by four scales: Extraversion, Empathy, Self-monitoring and Frustration tolerance measure the competences, while Striving for social acceptance, Achievement motivation, Motivation to help and Dominance assess the motivations. This makes the test suitable for use in job & career placement and personnel selection and development.

Test forms+

One test form.

Task+

Respondents indicate the extent to which particular statements apply to them, using a four-point answer scale. Each answer can be corrected once.

Dimensions+

Languages+

Duration+

approx. 20 minutes if all subtests are presented

Age+

Norms for ages 15+.

Test administration+