Search
English
All Categories
    Menu Close

    SKASUK

    Customer Service and Orientation Scales
    Please log in to see the price

    Please note that this product can only be administrated if you have an online VTS Standard Subscription or a local VTS version from 8.0.00 or higher.

    Field of Application+

    NEURO
    TRAFFIC
    SPORT
    HR
    Detailed Description+

    Assesses suitability and inclination for customer-focused activities.
    Customer and service orientation describes a person’s tendency to make contact in a work-related context with people such as customers and clients and to handle these contacts successfully. This ability is subdivided here into competence factors and motivation factors; each of these areas is represented by four scales: Extraversion, Empathy, Self-monitoring and Frustration tolerance measure the competences, while Striving for social acceptance, Achievement motivation, Motivation to help and Dominance assess the motivations. This makes the test suitable for use in job & career placement and personnel selection and development.

    Test forms+

    One test form.

    Task+

    Respondents indicate the extent to which particular statements apply to them, using a four-point answer scale. Each answer can be corrected once.

    Dimensions+

    Work-related aspects of personality

    Languages+

    Hungarian

    Dutch

    English (USA)

    French

    Italian

    Portuguese

    Slovak

    German

    Romanian

    Russian

    Chinese

    Arabic

    Czech

    Croatian

    Duration+

    approx. 20 minutes if all subtests are presented

    Age+

    Norms for ages 15+.

    Test administration+

    Controlled Mode

    Proctored Mode

    Open Mode


    Scoring+

    The following main variables are scored:

    • Extraversion: Subjective measure of talkativeness, sociability and dynamic, adventurous behavior.
    • Striving for social recognition: Measure of the subjective importance of positive reinforcement in the form of praise and recognition from others.
    • Dominance: The subjective extent of active influencing of discussions and negotiations.
    • Empathy: The subjective extent to which the needs, goals and wishes of others are perceived.
    • Motivation to help: The subjective extent to which the needs of others are responded to.
    • Self-monitoring: Subjective measure of the ability to assess one’s own behavior and adapt sensitively to the behavior of others in social situations.
    • Performance motivation: The subjective level of performance standards – i.e. the desire to achieve success and avoid failure.
    • Frustration tolerance: Subjective measure of appropriate and rapid handling of setbacks.
    I would like: +
    My data +
    *
    *
    *
    *
    *
    My Message +
    Products specifications
    LanguagesArabic
    LanguagesChinese
    LanguagesCroatian
    LanguagesCzech
    LanguagesDutch
    LanguagesEnglish (USA)
    LanguagesFrench
    LanguagesGerman
    LanguagesHungarian
    LanguagesItalian
    LanguagesPortuguese
    LanguagesRomanian
    LanguagesRussian
    LanguagesSlovak
    Test informationtest form available for online presentation - open mode <i class="fas fa-info-circle tooltips test-info" data-container="body" data-placement="top" data-toggle="tooltip" title="Online presentation - open mode means that at least one test form can be administered in an unsupervised online setting (such as in an internet browser)."></i>
    Test informationwide norm spectrum <i class="fas fa-info-circle tooltips test-info" data-container="body" data-placement="top" data-toggle="tooltip" title="In tests with a wide norm spectrum the norms cover a wide age range (wider than ages 16-84), or multiple norm samples (at least two) are available."></i>
    Test informationmodular <i class="fas fa-info-circle tooltips test-info" data-container="body" data-placement="top" data-toggle="tooltip" title="A test is described as modular if the user can decide which scales or subtests are to be presented. "></i>
    DimensionsWork-related aspects of personality
    Test typeSpecial Personality Tests