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Customer Service and Orientation Scales
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Please note that this product can only be administrated if you have an online VTS Standard Subscription or a local VTS version from 8.0.00 or higher.

Field of Application+

NEURO
TRAFFIC
SPORT
HR
Detailed Description+

Assesses suitability and inclination for customer-focused activities.
Customer and service orientation describes a person’s tendency to make contact in a work-related context with people such as customers and clients and to handle these contacts successfully. This ability is subdivided here into competence factors and motivation factors; each of these areas is represented by four scales: Extraversion, Empathy, Self-monitoring and Frustration tolerance measure the competences, while Striving for social acceptance, Achievement motivation, Motivation to help and Dominance assess the motivations. This makes the test suitable for use in job & career placement and personnel selection and development.

Test forms+

One test form.

Task+

Respondents indicate the extent to which particular statements apply to them, using a four-point answer scale. Each answer can be corrected once.

Dimensions+

Work-related aspects of personality

Languages+

Hungarian

Dutch

English (USA)

French

Italian

Portuguese

Slovak

German

Romanian

Russian

Chinese

Arabic

Czech

Croatian

Duration+

approx. 20 minutes if all subtests are presented

Age+

Norms for ages 15+.

Test administration+

Controlled Mode

Proctored Mode

Open Mode


Scoring+

The following main variables are scored:

  • Extraversion: Subjective measure of talkativeness, sociability and dynamic, adventurous behavior.
  • Striving for social recognition: Measure of the subjective importance of positive reinforcement in the form of praise and recognition from others.
  • Dominance: The subjective extent of active influencing of discussions and negotiations.
  • Empathy: The subjective extent to which the needs, goals and wishes of others are perceived.
  • Motivation to help: The subjective extent to which the needs of others are responded to.
  • Self-monitoring: Subjective measure of the ability to assess one’s own behavior and adapt sensitively to the behavior of others in social situations.
  • Performance motivation: The subjective level of performance standards – i.e. the desire to achieve success and avoid failure.
  • Frustration tolerance: Subjective measure of appropriate and rapid handling of setbacks.
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Products specifications
LanguagesArabic
LanguagesChinese
LanguagesCroatian
LanguagesCzech
LanguagesDutch
LanguagesEnglish (USA)
LanguagesFrench
LanguagesGerman
LanguagesHungarian
LanguagesItalian
LanguagesPortuguese
LanguagesRomanian
LanguagesRussian
LanguagesSlovak
Test informationtest form available for online presentation - open mode <i class="fas fa-info-circle tooltips test-info" data-container="body" data-placement="top" data-toggle="tooltip" title="Online presentation - open mode means that at least one test form can be administered in an unsupervised online setting (such as in an internet browser)."></i>
Test informationwide norm spectrum <i class="fas fa-info-circle tooltips test-info" data-container="body" data-placement="top" data-toggle="tooltip" title="In tests with a wide norm spectrum the norms cover a wide age range (wider than ages 16-84), or multiple norm samples (at least two) are available."></i>
Test informationmodular <i class="fas fa-info-circle tooltips test-info" data-container="body" data-placement="top" data-toggle="tooltip" title="A test is described as modular if the user can decide which scales or subtests are to be presented. "></i>
DimensionsWork-related aspects of personality
Test typeSpecial Personality Tests